Frequently Asked Questions
Getting Started
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We work on everything from corporate gifting programs to team apparel to custom product development. Our sweet spot is projects where we can bring creativity and thoughtful design to the table. While we can certainly handle straightforward logo applications, we love diving deeper to create something truly special.
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We work best when orders are sized to match the production process — and being upfront about that helps us deliver the quality you expect.
Our standard minimums are:
Screen printing: 24 pieces
Embroidery: 12-24 pieces per design
Heat transfer: 12 pieces
Promotional products: Varies by item — ask us!
Need something smaller? No problem — we can often accommodate smaller runs with a setup fee to offset production costs. If your project falls well below our minimums, we'll always be honest with you about whether we're the right fit, and we're happy to point you toward other trusted local resources if needed.
The best first step is a conversation. Tell us what you're trying to accomplish, and we'll help you find the solution that makes the most sense for your goals and budget.
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Rather than limiting ourselves to a fixed catalog (and drowning you with 100 links), we source products based on your specific needs and goals. This allows us to stay current with new options and ensure we're recommending the best solutions for each project. We're happy to share examples and ideas once we understand what you're looking for.
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For screen printing, we're unable to decorate customer-supplied goods. Fabrics with antimicrobial, water-resistant, or other performance coatings can prevent ink from curing properly — and since we can't verify a garment's composition in advance, we can't guarantee the quality of the finished product.
For embroidery and heat transfer, we evaluate customer-supplied items on a case-by-case basis, and additional fees may apply.
In most cases, sourcing through us is the better path — we carry an extensive selection from major manufacturers and boutique brands, and we'll make sure you're getting the right product for the decoration method and the look you're going for.
Design & Production
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Absolutely! We have an in-house design team that can work with your existing brand assets. We'll make sure everything meets your guidelines while looking its absolute best. One important note: we'll need vector files for best results - if you only have JPGs or PNGs, we can help recreate your logo in the proper format.
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It varies by project, but we're honest about timelines and always aim to deliver early. For standard orders, we typically need 2-3 weeks from sales order approval. Complex or custom projects may require more time. Rush orders are possible in some cases, but we prefer having enough time to get the details just right.
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For most projects, we can provide either physical samples of blank products or detailed mock-ups showing how the final product will look. For custom items or complex designs, we may recommend doing a small production run for approval before moving forward with the full order.
Working Together
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We're designers and problem-solvers first. Instead of just taking orders, we dig deep to understand your goals and often suggest solutions you might not have considered. We're also sticklers for quality and detail - from color matching to packaging to on-time delivery.
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We aim to make things as easy as possible while still ensuring you get exactly what you want. Some clients prefer to be very hands-on, while others trust us to manage the details. We adapt to your preferred way of working while always keeping you informed of progress.
Pricing & Payment
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Pricing depends on multiple factors: quantity, product type, decoration method, complexity of design, and timeline. We're transparent about costs and always work to find solutions within your budget while maintaining quality.
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Yes! We offer tiered pricing that typically breaks at 36, 72, and 144 pieces for screen printing. Each service has its own volume discount structure - we'll provide detailed pricing options in your quote.
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For new clients and custom orders, we typically require prepayment or 50% deposit to begin work. Established clients may qualify for different terms. We'll discuss payment terms upfront so there are no surprises.
Shipping & Delivery
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Yes! We ship anywhere in the United States and can provide international shipping quotes upon request.
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Absolutely! If you're in the Columbia, MO area, you're welcome to pick up your order at our location. We love meeting our clients in person!
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Yes, when possible. Rush fees may apply depending on the timeline and complexity of the project. We'll always be upfront about what's possible and any additional costs involved.
Getting Support
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We stand behind our work. Every order is inspected before it leaves our hands, and we're committed to delivering exactly what was approved through our proofing process.
If something arrives damaged, misprinted, or doesn't match the approved proof, let us know right away and we'll make it right.
Because every item is custom-made to your specifications, we're unable to accept returns or exchanges on orders that were produced as approved. That's why we put so much care into the proofing process upfront — it's your opportunity to make sure every detail is exactly right before we go to production.
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You'll have a dedicated account manager as your main point of contact, backed by our full team of designers and production specialists. We believe in building lasting relationships, so you'll work with the same people project after project.
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Yes! We can handle individual shipments, event delivery, or ongoing fulfillment needs. We'll work with you to develop a distribution plan that makes sense for your project.
Still have questions?
We'd love to chat.
Pro Tip: The earlier you bring us into your project planning, the more we can help.
Early conversations give us room to explore ideas, catch potential snags, and make sure every detail lands just the way you want it to.